Refund & Cancellation Policy

Last updated: August 31, 2026

Project services

Project payments reserve production time and allow work to begin. If you request cancellation, contact us promptly. Any refund eligibility is determined from work already completed, non-cancellable commitments and costs incurred for your project. Approved refunds are returned to the original payment method.

Website deposits and balances

Website redesign and new website projects begin with a 25% deposit. The remaining 75% is due before launch or transfer. If a project is cancelled after work begins, the deposit is applied to discovery, planning, design and reserved production time; any amount owed or refundable will be documented based on the work performed and written scope.

Recurring Web Care

You may request cancellation before the next renewal date to prevent a future recurring charge. Cancellation does not automatically refund a billing period that has already started or work already delivered. Stripe receipts and checkout terms may provide additional subscription-management information.

Before purchasing

If you are unsure whether a fixed-scope package fits your needs, schedule a 30-minute call before purchase. Any written proposal or service agreement for your project may include more specific cancellation terms.

Contact

Send cancellation or refund questions to team@menardsmarketing.com and include the purchaser name and service.

This policy is a practical business template and should be reviewed by qualified counsel.